Intouch CX hiring for Customer Service Associate Voice

IntouchCX is hiring for the position of Customer Service Associate Voice. Graduates are eligible to apply for this position. This profile is open for the location of Bengaluru. Complete information about the hiring is mentioned below :

Eligibility Criteria for Intouch Recruitment Drive

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

About the Job

We are looking for a self-motivated individual with excellent customer service skills to join our team! Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers. 

This role is currently offered as WFH.

As a Customer Service Associate – Voice, You Will:

• Have daily interactions with customers and handle all issues from end to end via call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues
• Provide white glove service and have the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times

As a Customer Service Associate – Voice, You Have:

• A post-secondary degree in any major 
• 6 months – 4 years of customer service experience 
• Fluency in spoken English
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent problem solving and customer service skills
• Strong analytical & Interpersonal skills
• The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
• A flexible schedule – Must be okay to work nights

Benefits of working as a Customer Service Associate – Voice:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities 
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

How to Apply for Intouch Recruitment 

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply link” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

IMPORTANT INFORMATION :

No fee Charged from candidates / Never pay any amount for getting a job.

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