Sutherland is hiring for the position of Associate & Sr Associate Profile. Graduates are eligible to apply for this position. This profile is open for the location of Mumbai. Complete information about the hiring is mentioned below :
| Company Name | Sutherland |
| Profile Hiring for | Associate / Sr Associate |
| Salary | As Per Market Standards |
| Work Profile | Work from Office |
| Eligibility | Fresher / Experienced |
| Location | Mumbai |
| Looking for | Different Profile / Location – Click Here |
| Job ID | VJ0031 |
Eligibility Criteria for Sutherland Recruitment Drive
Position: International Voice Process (Associate)
Shift: Rotational Night Shifts
Salary:
₹18k – ₹40k in-hand per month (Depending upon yrs of exp)
(Freshers, experienced both can apply)
Job Responsibilities:
- Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
- Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
- Provide troubleshooting support and ensure timely issue resolution.
- Drive sales, cross-selling, upselling, and customer retention initiatives.
- Coordinate with internal teams for escalations and effective customer support.
- Maintain accurate customer records in CRM systems.
- Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.
We will give you:
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win—big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Qualifications:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
- High school diploma or equivalent and above.
- 1–6 years of experience (freshers welcome!).
How to Apply for Sutherland Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click on the “Apply here” button provided below. You will be redirected to the application page.
- Fill in the application form with all the necessary details.
- Submit all relevant documents, if required.
- Make sure that all the details entered are correct.
- Submit the application form & wait for the company’s revert.
IMPORTANT INFORMATION :
No fee Charged from candidates / Never pay any amount for getting a job.
To Apply for the above mentioned profile, please check this Apply Link – Click Here
Get Access to 10000+ Jobs from 500+ Employers Across India (No fee from candidates)- Click here
🔒 HR Email Removed (HR/Recruiter email ID for this vacancy is removed from website but is still available on Telegram)
Please use the Official Apply Link above if applications are still open.
⏳ HR/Recruiter email IDs (when publicly available) are available only for a limited time on website after a job is published.
✅ Access HR/Recruiter emails (when publicly available) even after they are removed from website listings.
✅ Get new HR/Recruiter emails before they are shared in our WhatsApp groups or on the website.
🚀 Apply earlier. Reach recruiters faster. Increase your chances of getting contacted.
Many employers prefer Applications on First come First Serve Basis.
Apply immediately once the job is posted.
Check daily hirings on Telegram Channel – Click here
Check daily hiring on WhatsApp Channel – Click here
Check More Hirings :
| Search Jobs by Location | |
|---|---|
| Ahmedabad | Bengaluru |
| Chennai | Delhi NCR |
| Hyderabad | Mumbai |
| Pune | Kolkata |
