Cactus hiring for Associate (work from home / customer service)

Cactus Recruitment 2024 –

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Eligibility Criteria for Cactus Recruitment Drive 2024

Please note: We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

Are you passionate about transforming customer feedback into actionable insights that drive exceptional service quality? We are looking for a dynamic and dedicated Service Feedback Specialist to join our team.

In this role, you will champion the Voice of the Customer (VOC), taking ownership of client feedback received through our Service Feedback channel. You will continuously aim for service enhancements that elevate customer satisfaction and loyalty.

If you thrive on driving impactful changes, this is the opportunity for you!

Responsibilities

• Analyze qualitative and quantitative feedback data to identify trends, areas for improvement, and potential service gaps.
• Collaborate with customers regarding query, escalation & resolution (Calls, Chats, Emails)
• Collaborate with cross-functional teams (Customer Service, Product, Tech, etc.) to develop action plans based on feedback insights.
• Develop and implement a robust feedback collection process to systematically gather customer insights across various touchpoints.
• Monitor and track the progress of feedback-driven initiatives to ensure effective implementation and impact on service quality.
• Produce regular reports and presentations to communicate feedback findings and recommendations to stakeholders.

Qualifications and Prerequisites

• Freshers are welcome to apply. Candidates with 0-3 years of experience are preferred.
• Experience in Customer Support is appreciated.
• Bachelor’s degree or higher
• Strong analytical skills with the ability to interpret data and derive actionable insights
• Excellent communication and presentation skills, with the ability to convey findings to diverse audiences

Additional Information

CACTUS is a company powered by its inclusive community spirit.  We’re a melting pot of perspectives, breaking down barriers between different styles of thought to democratise access to scientific knowledge.

At CACTUS, there’s opportunity for growth around every corner. You are encouraged to experiment, challenge yourself, stretch your capabilities, and take risks. If you are interested in building products that move innovation forward, then a career with us will sound like your jam. At CACTUS, you’ll discover the true extent of what’s possible through AI, have the autonomy to shape your career, embrace an accelerate-from-anywhere lifestyle, and make an impact.

At the heart of everything are our researchers – we help enable their success, and every move we make is about creating a positive impact in the world of science.

Together we,

Power research. Empower people.

How to Apply for Cactus Recruitment 2024

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

Important Information :

NEVER PAY FOR GETTING A JOB
NO FEE CHARGED FROM CANDIDATES

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