Genpact hiring for Helpdesk Support

Genpact Recruitment –

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Eligibility Criteria for Genpact Recruitment Drive

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Process Associate – Helpdesk Support
In this role, we are looking for candidates who are passionate to drive customer experience by providing quality  technical support as per defined response and resolution time with a focus on on-time delivery and first-time resolution for the reported issues. 

Responsibilities
•    Handle the issues/request reported through various ticketing tool within agreed SLA’s
•    Should handle Voice and Non-Voice tickets simultaneously.
•    Responsible for executive leadership and Board members IT support.
•    Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
•    Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
•    Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
•    Set up and configure computer systems.
•    Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
•    Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
•    Trouble shooting issues related to business specific applications.
•    User provisioning of various business applications(ERP) 
•    Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
•    Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
•    Knowledge Management – Ensure the Knowledge Articles are used on all issues.
•    Provide Hands and Feet support to other IT Teams for any scheduled activities.
•    Install and configure computer hardware, operating systems, and applications.

Qualifications we seek in you!
Minimum Qualifications / Skills
•    Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
•    Strong domain knowledge and technical orientation. 
•    Knowledge of OS, MDM and Office Issues.

Preferred Qualifications/ Skills
•    Customer Service and Problem-Solving attitude. 
•    Good communications skills in English.
•    Should be able to deliver on tight timelines.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.  

How to Apply for Genpact Recruitment 

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

IMPORTANT INFORMATION :
No fee Charged from candidates.
Never pay any amount for getting a job.

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