Haptik hiring for Customer Success Manager Profile

Haptik is hiring for the position of Customer Success Manager, Interakt. Graduates are eligible to apply for this position. This profile is open for the location of Mumbai. Complete information about the hiring is mentioned below :

Eligibility Criteria for Haptik Recruitment Drive

Interakt is the leading WhatsApp Business Platform for small businesses in India, having helped over 1000+ SMBs streamline sales and communications on WhatsApp, and processed over 15+ million conversations to date. Interakt has been at the forefront of conversational commerce and has helped transform conversations into sales on WhatsApp. Our  WhatsApp API solution can be customized to suit any and every business’s needs. With a 50 member strong team, Interakt is truly poised to lead the Conversational Commerce in India.

Become part of the future of Conversational Commerce with Interakt – come and join us! We are on the lookout for a dynamic individual to join the Customer Success Team.

What will you do every day?

We are on the lookout for a dynamic individual in the Customer Success Team who works closely with the clients helping them achieve their business goals. 

Ok, you’re sold, but what are we looking for in the perfect candidate?

• Business Advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectations
• Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with cross-functional teams, internal and external with ease to drive these goals
• Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap
• Excellent communication and presentation skills. Remember communication is not what you say but what the other person understands
• Be a cultural champion and energy driver

Requirements*

• 1+ years of experience in Customer Success in SaaS 
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python will be a plus
• This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world – Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

How to Apply for Haptik Recruitment 

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply link” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

IMPORTANT INFORMATION :

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