IntouchCX is hiring for the position of Customer Service Representative (Chat / Email). Graduates are eligible to apply for this position. This profile is open for the location of Bengaluru. Complete information about the hiring is mentioned below :
| Company Name | IntouchCX |
| Profile Hiring for | Customer Service Representative (Chat / Email) |
| Salary | As per Market Standards |
| Work Profile | Work from Office |
| Eligibility | Freshers / Experienced |
| Location | Bengaluru |
| Looking for | Different Profile / Location – Click Here |
| Job ID | VJ0002 |
Eligibility Criteria for Intouch Recruitment Drive
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
About the Job
Our ideal candidate shall have excellent customer service skills and be passionate about helping customers. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.
As a Customer Service Representative (Chat / Email) You Will:
- Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Identify and escalate priority emails to appropriate channels
- Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
- Document customer transactions accurately in the appropriate systems
- Coordinate with the co-workers, lead persons and other departments as appropriate
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed in all contacts
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
- Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators – e.g. Contact Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
As a Customer Service Representative (Chat / Email) You Have:
- Fundamental understanding of eCommerce websites
- Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system, personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Must successfully pass a background check if required
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Education / Experience Requirements
- Education – Any Graduate
- Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
How to Apply for Intouch Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click on the “Apply link” button provided below. You will be redirected to the application page.
- Fill in the application form with all the necessary details.
- Submit all relevant documents, if required.
- Make sure that all the details entered are correct.
- Submit the application form & wait for the company’s revert.
IMPORTANT INFORMATION :
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Hi Sir/Mam,
I am looking for internship opportunity in your organization. So I am requesting you to please give me one chance.
Thanks and Regards.
Veena p.
Application for Job Opportunity
Dear Sir/Madam,
I am interest in the job opening at your company.
Name: Arshad Sayyed | Age: 23 | Qualification: Pursuing Graduation
Location: Hadapsar, Pune, MH
Please find my CV attached. Kindly let me know the interview details at your convenience.
Best regards,
Arshad Sayyed
My name is Anshika Goyal, and I am currently in my second year of pursuing a Bachelor of Commerce (Honours) from CCS University, Meerut. I have a strong interest in subjects like accounting, finance, and business management. I’m a focused and dedicated learner who believes in continuous personal and academic growth. Alongside my studies, I enjoy dancing, cooking, and teaching, which help me stay creative, patient, and expressive. These hobbies also allow me to develop confidence and connect with others in meaningful ways. I’m always eager to take on new challenges and opportunities that help me grow both personally and professionally.