Oracle hiring for Customer Service Analyst

Oracle Recruitment 2024 –

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Eligibility Criteria for Oracle Recruitment Drive 2024

Job Description

• Native/fluent in English written and oral communication is a must
• IT-related Degree or similar qualification
• 2+ year experience working in the Hospitality sector or and
• 1+ year experience working in a contact center
• Superb communication and problem-solving skills
• Willing to learn is essential as extensive on-the-job training is provided
• Ability to use self-learning tools and online documentation
• Availability to work in rotational shifts including some weekends and Public Holidays
• Ability to work under stress and multitask

Career Level – IC1

Responsibilities

Responsible for the entry, tracking and management of all incoming support calls in Oracle ticketing system. · 

Respond to customer queries (technical and non-technical regarding our Hospitality Technology Solution) in a timely and accurate way, via phone, email or chat

Identify customer needs and helps customers use specific features of our Hospitality Industry product offering (Opera Cloud product family)

Update Oracle internal databases and systems with information about technical issues and feedback collected from customers

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Life at Oracle and Equal Opportunity:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

How to Apply for Oracle Recruitment 2024

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

Important Information :

NEVER PAY FOR GETTING A JOB
NO FEE CHARGED FROM CANDIDATES

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