Oracle hiring for Customer Service Profile

Oracle Recruitment 2025 –

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Eligibility Criteria for Oracle Recruitment Drive 2025

This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue.

Career Level – IC0

Responsibilities

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Required Skills

Excellent communication skills
SQL (Structured Query Language)
Team Player

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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How to Apply for Oracle Recruitment 2025

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

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