Revolut hiring for Support Specialist (WFH)

Revolut is hiring for the position of Support Specialist (Social Media). Graduates are eligible to apply for this position. This profile is open for the location of PAN INDIA (Work from Home). Complete information about the hiring is mentioned below :

Eligibility Criteria for Revolut Recruitment Drive

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We’re also internal Ω, working with product teams to ensure users stay at the forefront of everything Revolut does.

We’re looking for well-spoken and super creative individuals to join our team as Social Media Support Specialists. This role isn’t just about answering messages and comments quickly, this is about truly delivering “WOW” levels of service. We want fast acting problem solvers, not script readers. We want people to whom we can entrust the Revolut’s image built through our social media platforms

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

Up for the challenge? Let’s get in touch.

What you’ll be doing

• Providing users with an outstanding customer experience across platforms
• Collaborating with international teams to resolve customer issues
• Managing the company’s Facebook, Twitter, and Trustpilot accounts
• Monitoring and moderating the Revolut Community page
• Representing the company publicly across user-facing platforms
• Interacting with users via direct messages and assisting with product-related issues
• Supporting both retail and business product inquiries
• Switching between multiple social media platforms to manage engagement and responses

What you’ll need

• Fluency in English
• Empathy and love for helping people
• The ability to explain complex issues clearly and simply
• Excellent communication skills
• Exceptional attention to detail and analytical skills
• Self-motivation and flexibility to adapt in a team-oriented environment
• A self-driven mindset with strong problem-solving skills
• Prior customer support experience
• Excellent writing, numeracy, and IT skills

Nice to have

• Experience with social media platforms in a professional setting
• Experience managing a successful personal profile on a social media platform

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

How to Apply for Revolut Recruitment 

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply link” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

IMPORTANT INFORMATION :

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