TCS hiring for Chat / Backend Process

TCS Recruitment 2024 –

TCS work from home Jobs | TCS Jobs | TCS Internship | TCS Salary | TCS Contact Number | TCS Recruitment 2024

Eligibility Criteria for TCS Recruitment Drive 2024

Job Description:

• Answer incoming calls, respond to emails and chats • Explain company’s features, products, and services • Assist customers with service or feature modifications on account • Respond to any disruption of service issues

 • Open trouble ticket depending on the nature of the service issue • Analyse, isolate and diagnose technical trouble • Route ticket to appropriate department for resolution • Provide existing trouble ticket status to customers • Coordinate customer premise visit with on-ground team

 • Escalate customer complaints in accordance with company polices Tech Support Agent Qualifications and Skills • Bachelor’s degree • Proficient in relevant computer applications and systems • 0-2 years of experience in a call centre environment • Professional phone etiquette

 • Outstanding verbal and written communication skills, • Exceptional listening, problem solving and conflict resolution skills • Knowledge of relevant software computer applications and equipment • Knowledge of customer service principles and practices • Willingness to co-operate with others and work to team and business goals, • Multi-tasking capabilities

 • Knowledge in home broadband, PSTN, VoIP, ADSL and NBN technology types • Troubleshooting modems, set-top boxes, Windows, Mac OS, and applications. • Knowledge in TCP/IP, IPV4, IPV6, DNS, Subnetting Etc 

• Knowledge in all aspects of Wi-Fi • Support, handling inquiries via phone & use of Helpdesk ticketing system. • Running diagnostic programs to diagnose and resolve issues.

 • Ability to handle stressful situation appropriately • Willingness to co-operate with others and work to team and business goals 

About TCS

How to Apply for TCS Recruitment 2024

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

Important Information :

NEVER PAY FOR GETTING A JOB
NO FEE CHARGED FROM CANDIDATES

Looking for a Different Job Profile ? Please inform our team through WhatsApp / Email.