Teleperformance hiring for Quality Analyst Profile

Teleperformance Recruitment 2024 –

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Eligibility Criteria for Teleperformance Recruitment Drive 2024

Key Responsibilities:

• Sample and evaluate IT contact transactions.
• Report results of evaluations to Quality/Operations
• Coach ITOps/Service Desk Executives on the evaluations done
• Identify process level opportunities and work with Operations to mitigate the gaps
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help ITOps/Service Desk executive to understand appropriate
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction.
• Represent and organize calibration sessions with stake holders.

Qualifications & Experience:

• Interpersonal skills
• Excellent Communication skills (Verbal & Written both)
• Problem solving
• Analytical Ability
• Adaptability
• Customer orientation
• Decision-Making
• Able to manage multiple priorities in an ever-changing environment
• Excellent organizational and time management skills
• Must be extremely detail oriented with the ability to develop through corrective & preventive plans
• Should be a Graduate
• Should have total experience of at least 2 years
• Must be good in Microsoft Office applications, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Additional Requirements:

• Strong Technical Knowledge in terms of IT/Service Desk, Excellent Communication skills (Written/Verbal), Good Interpersonal skills, Excellent problem solving and analytical skills, Strong decision-making skills, Excellent Time Management Skills, Should be able to work in 24X7 environment, excellent coaching skills.

How to Apply for Teleperformance Recruitment 2024

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

Important Information :

NEVER PAY FOR GETTING A JOB
NO FEE CHARGED FROM CANDIDATES

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