Thomson Reuters hiring for Application Specialist Profile

Thomson Reuters Recruitment 2024 –

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Eligibility Criteria for Thomson Reuters Recruitment Drive 2024

Application Specialist, Customer Service and Support Team

Are you someone who believes that Customer Service, support and relationship are the key drivers of an organization’s success? Are you passionate of providing the best customer experience both internally as well as externally and a great communicator? If yes, then this might be the right opportunity for you to help you contribute to the growth of the leading business solution provider (Thomson Reuters- Great Place to Work Certified) through our legal and tax products.

This role has great influence on customer satisfaction. The incumbent will handle customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer’s inquiry and also will provide service in a professional and courteous manner.
 

Shift Timing: Night Shift – 09:00 PM IST to 06:00 AM IST. (Please Apply only if you are comfortable working in this shift.)

Hybrid Work Model: 3 days WFO (Mandatory)

About the Role:

In this role as a Application Specialist, you will:

• Provide product support to customers via phone, email and/or chat leveraging internal resources in a
• timely manner across a wide range of ONESOURCE Products
• Work on cases/tickets according to established departmental practices
• Document all interactions following standard operating procedures
• Collaborate with other support teams involving integration between ONESOURCE products
• Improve the quality of the customer experience on a daily basis
• Assist other Support teams based on need and availability
• Participate in training projects and deliver on-demand coaching
• Other duties as assigned

About You:

You are a fit for the role of Application Specialist, if your background includes:

• Previous support experience with an emphasis on providing excellent service in a customer care role
• (1-2 years) customer support experience.
• Demonstration of critical thinking skills
• Excellent follow through, attention to detail and able to adhere to a set deadline
• Knowledge and proficiency using Microsoft Excel, Adobe, Salesforce, and tax preparation software
• Strong initiative and ability to self-manage
• Demonstrate customer service skills
• Strong verbal and written communication skills
• Demonstrate good time management skills
• Ability to work with changing priorities and deadlines
• Good teamwork skills
• Apply knowledge quickly
• Ability to work varying shifts

Desired Skills:

• Support experience with an emphasis on providing excellent service in a customer care role
• analytical, problem solving and troubleshooting skills
• excellent communication skills to face clients (phone, email and chat)
• Awareness of programming concepts and database usage, (SQL Language must)
• Familiarity with Internet-based applications
• Technology Used:
• Web-based software platforms
• SQL
• Microsoft suite

Education/Certification(s):

• Bachelor’s degree in computer engineering/computer science, Information Technology

How to Apply for Thomson Reuters Recruitment 2024

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

Important Information :

NEVER PAY FOR GETTING A JOB
NO FEE CHARGED FROM CANDIDATES

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